Complaints Policy
Complaints Policy
If something about our work or service falls short, we want to hear about it — and fix it.
How to Raise a Concern
Contact us at 904-468-6806 or info@gutterinstallationjacksonville.com with a description of the issue, your property address, and any photos that help show the problem. The sooner we know about a concern, the sooner we can address it.
What Happens Next
We acknowledge complaints promptly, review the work in question, and follow up with you directly. Where a site visit is needed to assess the concern, we arrange one. Our goal in every case is a fair, practical resolution — we would rather hear about a problem and fix it than not hear about it at all.
Keeping Records
We keep a record of complaints and their resolutions so recurring issues get noticed and addressed at the root, not just patched one job at a time.